Customer Services is everything at Octopus
Octopus International Business Services Limited is a licensed and regulated company management firm based in Gibraltar. The majority of our business is setting up Gibraltar companies and managing them.
We have some core customer service values which are the key to our success:
- We respond in a timely manner to new Gibraltar company enquiries and to our existing client base.
- We have a friendly approach to our clients and always go the extra mile to assist. We listen to our clients and find solutions for them.
- Our knowledge of Gibraltar companies is second to none.
- We like to know our customers and intermediaries and maintaining the relationship is key to our business.
- We deliver what we promise. Our systems are well designed to process any requests.
- We set realistic expectations for clients.
- We believe in innovation, constantly improving our business and look forward to feedback from our clients and introducers.
- We offer a bespoke service for clients looking to set up in Gibraltar or relocate. If we can’t help you, we will tell you but point you in the direction of someone who can.
- Our banking relationships are developed to assist Gibraltar companies open corporate bank accounts.
Contact us now for a free consultation.
Call us on +350 200 77779 or email us on info@octopus.gi
By Phil Cartwright
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Frequently Asked Questions
How does Octopus International Business Services Limited approach customer service for Gibraltar company management?
Octopus International Business Services Limited emphasizes timely responses, a friendly approach, and finding tailored solutions for clients managing or setting up Gibraltar companies. The firm prioritizes maintaining strong relationships with clients and intermediaries and sets realistic expectations while delivering on promises.
What systems are in place to handle client requests at Octopus International Business Services Limited?
The company's systems are described as well designed to efficiently process various client requests. This infrastructure supports their commitment to timely and accurate service for both new and existing clients.
How does the company handle situations where it cannot assist a client directly?
When unable to directly assist a client, Octopus International Business Services Limited informs the client and provides referrals to alternative sources of assistance. This reflects their commitment to transparent communication.
What is the firm's philosophy regarding innovation and client feedback?
The firm values continuous innovation in its business processes and actively seeks feedback from clients and introducers. Client input is considered an important factor in driving ongoing improvements.
In what ways are banking relationships relevant to Gibraltar company services provided by the firm?
Octopus International Business Services Limited develops specific banking relationships to help Gibraltar companies open corporate bank accounts. These relationships are designed to facilitate banking arrangements as part of their company management services.
Written by
Head of Business Development
Experienced and motivated individual with a demonstrated history of working in the financial services industry in Gibraltar for 26 years. I structure high net worth individuals' wealth using a vast array of worldwide contacts in addition to managing their trusts, companies, funds, QROPS and QNUPS from Gibraltar. I have been involved in many property holding structures working with many different tax advisors throughout my career. I specialise in setting up Gibraltar businesses and provide advice on relocation and residency in Gibraltar.
